Terms of Service

Big Aura Security & Access Solutions provides professional security services including:

• Emergency locksmith services
• Garage door installation, repair, and maintenance
• Smart lock and keyless entry system installation
• Access control systems for residential and commercial properties
• Security camera installation and monitoring
• Security consultations and assessments

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

When you submit a service request or quote through our website, you acknowledge that:

• All information provided is accurate and complete
• Quotes are estimates and may vary based on actual conditions
• Final pricing will be confirmed before work begins
• Emergency service rates may differ from standard rates
• We reserve the right to refuse service for any reason

• Payment is due upon completion of services unless otherwise agreed
• We accept cash, credit cards, and electronic payments
• Emergency services may require payment at the time of service
• Late payments may incur additional fees as permitted by law
• Disputed charges must be reported within 30 days

We understand that plans change. Our cancellation policy includes:

• Scheduled appointments can be cancelled or rescheduled with at least 24 hours notice
• Cancellations with less than 24 hours notice may incur a cancellation fee
• Emergency service calls cannot be cancelled once a technician is dispatched
• We reserve the right to reschedule appointments due to unforeseen circumstances

Workmanship Warranty: We provide a warranty on our workmanship for installation and repair services. Specific warranty terms vary by service type and will be provided in writing.

Product Warranties: Products installed by us are covered by manufacturer warranties. We are not responsible for manufacturer defects but will assist with warranty claims.

Limitations: Warranties do not cover damage caused by misuse, neglect, unauthorized modifications, or acts of nature.

To the maximum extent permitted by law:

• We are fully licensed and insured for the services we provide
• Our liability is limited to the cost of the services provided
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for pre-existing conditions or hidden defects
• Customer must maintain property insurance for their premises

By engaging our services, you agree to:

• Provide safe and clear access to the work area
• Disclose any known hazards or special conditions
• Secure pets and ensure a safe working environment
• Allow our technicians reasonable access to complete the work
• Be present or arrange for an authorized representative during service

Our emergency services are provided on a best-effort basis. While we strive for rapid response, actual response times may vary based on location, weather, traffic, and technician availability. Emergency service rates apply to all after-hours, weekend, and holiday calls.

All content on our website, including text, graphics, logos, images, and software, is the property of Big Aura Security & Access Solutions or our content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

When using our website or services, you agree not to:

• Provide false or misleading information
• Engage in fraudulent activities
• Violate any applicable laws or regulations
• Interfere with the proper functioning of our website
• Harass, threaten, or abuse our staff or technicians
• Use our services for any unlawful purpose

We are committed to resolving any disputes amicably. If you have a concern or complaint:

1. Contact us immediately at +1 (289) 442-3706 or info@bigaaura.com
2. We will investigate and respond within 5 business days
3. If unresolved, disputes may be submitted to mediation
4. Any legal proceedings shall be governed by Ontario law

If you have questions about these Terms of Service, please contact us: